Privacy policy

WarrantyVault ("the app", "we", "us") is published on Google Play and the Apple App Store by Uppercrust Tradecom LLP, MG-108, Siddhatown Madhyamgram, Near APC College, Sodepur Barasat Road, PO: Jugberia, PS: New Barrackpore, District: North 24 Parganas, West Bengal 700110, India. This policy explains what information we collect when you use the WarrantyVault mobile app and website, why we collect it, how long we keep it, and how you can delete it.

In short: We store your bills and warranty details only so you can keep track of them. We do not show ads, we do not sell your data, and we do not use your data for tracking or advertising.

1. Information we collect

Information you give us

Email address – to create your account and send you sign-in codes.
Name (optional) – shown in the app greeting.
Item details – product name, brand, store, category, price, purchase date, warranty period, serial or IMEI number, service centre phone number and notes that you enter.
Photos and files – bill images, PDF invoices, product photos and warranty card photos that you upload.
Settings – for example, your reminder preferences.

Information collected automatically

Sign-in and security logs – such as the time of sign-in and IP address, used to keep your account secure and prevent abuse.
Crash and error reports – technical details such as device model, operating system version and the error that occurred, used only to fix problems.
Basic usage events – for example, that an item was added or a reminder was opened. These are not used for advertising and are not shared with advertisers.
Notification token – if you allow notifications, a device token so we can send warranty reminders.

Purchases

If you subscribe to WarrantyVault Pro, payment is handled entirely by Google Play (or the Apple App Store). We never see or store your card or bank details. We receive only the subscription status (for example, active or expired) and its renewal date.

Device permissions

Camera – only when you choose to photograph a bill or product.
Photos / files – only the specific images or PDFs you choose to upload.
Notifications – to remind you before a warranty ends. Optional.
Fingerprint / Face unlock – optional app lock. Your biometric data stays on your device and is never sent to us.

We do not collect your location, contacts, call logs, SMS or advertising ID.

2. How we use your information

To provide the app: store your items and bills, show warranty status, and let you search, export and share them.
To read bill details automatically when you upload a bill, so you don't have to type them.
To send warranty expiry reminders you have turned on.
To manage your Pro subscription.
To keep the service secure, fix errors and improve reliability.
To respond to your support requests.

We do not use your data for advertising, profiling or selling to anyone.

3. Who we share data with

We do not sell or rent your personal data. We share data only with the service providers below, who process it on our behalf to run the app, under contracts that require them to protect it:

Supabase – secure cloud hosting of your account, database and files. Data involved: account, item details, photos and files.
AI text-recognition provider – reading text from bill images to fill in details automatically. Data involved: the bill image you upload, only at the moment it is read. It is not used to train AI models.
Google Play / Apple App Store, RevenueCat – processing and verifying subscriptions. Data involved: subscription status and an anonymous account identifier.
Sentry – crash and error reporting. Data involved: technical device and error information.
Google Firebase / Apple Push Notification service – delivering reminder notifications. Data involved: device notification token.

Your bills and photos leave our storage only when you choose to share or export them, for example when you send a claim PDF over WhatsApp or email.

We may also disclose information if required by law, court order or a government authority, or to protect the rights and safety of our users.

4. How we protect your data

All data is encrypted in transit (HTTPS/TLS) and at rest.
Bills and photos are kept in private storage. Only your signed-in account can access them, through short-lived links that expire after one hour.
Access rules in our database make sure each user can only see their own data.
Your sign-in session is stored in your device's secure storage.

5. Data retention

You can delete your data at any time, see our Data deletion page. Full details are in our Data retention policy. In summary, we keep it as follows:

Account, items, bills and photos – as long as your account is active. Deleted immediately when you delete the item or your account.
Bill images sent for automatic reading – not kept by the AI provider beyond the time needed to process the request, subject to their standard abuse-monitoring retention of up to 30 days.
Encrypted backups – removed automatically within 30 days of deletion.
Sign-in and security logs – up to 90 days.
Crash and error reports – up to 90 days.
Subscription records – as long as required by tax and accounting law. These records are held by Google Play / Apple and RevenueCat.
Inactive accounts – if you haven't signed in for 24 months, we may email you and then delete the account if you don't respond within 30 days.

6. Your rights and choices

Access and export – export all your items at any time from Profile > Export my items.
Correction – edit any item in the app at any time.
Deletion – delete individual items, or your whole account, from inside the app. See our Data deletion page.
Notifications – turn reminders off in the app or in your device settings.
Withdraw consent – you can stop using the app and delete your account at any time.

If you are in India, you have rights under the Digital Personal Data Protection Act, 2023. If you are in the EU/UK, you have rights under the GDPR, including the right to complain to your local data protection authority.

7. Children

WarrantyVault is not intended for children under 18. We do not knowingly collect data from children. If you believe a child has created an account, contact us and we will delete it.

8. International transfers

Our service providers may process data in countries other than your own. When they do, we make sure appropriate safeguards are in place.

9. Changes to this policy

If we make important changes, we will tell you in the app or by email before they take effect. The "Last updated" date above shows the latest version.

10. Contact and grievance officer

For privacy questions, requests or complaints, contact our Grievance Officer:

Grievance Officer: Rashmi Chatterjee
Uppercrust Tradecom LLP, MG-108, Siddhatown Madhyamgram, Near APC College, Sodepur Barasat Road, PO: Jugberia, PS: New Barrackpore, District: North 24 Parganas, West Bengal 700110, India
Email: contact@uppercrustlabs.com

We respond to requests within 30 days.