Data retention policy

This policy explains how long WarrantyVault, published on Google Play and the Apple App Store by Uppercrust Tradecom LLP, keeps each type of data. We keep your data only for as long as necessary to provide the app, fulfil the purposes in our Privacy policy and comply with the law.

1. Account and email address

  • How long: while your account is active.
  • Why: to sign you in and keep your items linked to you.
  • Afterwards: deleted immediately when you delete your account.

2. Items, bills, PDFs and photos

  • How long: while your account is active, unless you delete them sooner.
  • Why: to store your purchases, warranties and documents and remind you before warranties end.
  • Afterwards: deleted immediately when you delete the item or your account.

3. Settings and reminder preferences

  • How long: while your account is active.
  • Afterwards: deleted immediately when you delete your account.

4. Bill images sent for automatic reading

  • How long: our AI text-recognition provider does not keep them beyond the time needed to read the bill, apart from its standard abuse-monitoring logs of up to 30 days.
  • Not used to train AI models.

5. Encrypted backups

  • How long: up to 30 days after deletion.
  • Why: disaster recovery.
  • Afterwards: overwritten automatically, so deleted data disappears from them within 30 days.

6. Sign-in, security and crash logs

  • How long: up to 90 days.
  • Why: to keep accounts secure and fix bugs.
  • Afterwards: deleted automatically.

7. Subscription and payment records

  • Held by: Google Play / Apple and our subscription service (RevenueCat).
  • How long: for as long as tax and accounting law requires, typically up to 8 years in India.
  • These records do not include your bills or items.

8. Inactive accounts

If you haven't signed in for 24 months, we may email you. If you don't respond within 30 days, we delete the account and all its data.

9. Deleting your data sooner

You don't have to wait for these periods to end. You can delete individual items or your whole account at any time. See Delete your account and data.

10. Contact

Questions about how long we keep your data can be sent to our Grievance Officer:

Grievance Officer: Rashmi Chatterjee
Uppercrust Tradecom LLP, MG-108, Siddhatown Madhyamgram, Near APC College, Sodepur Barasat Road, PO: Jugberia, PS: New Barrackpore, District: North 24 Parganas, West Bengal 700110, India
Email: contact@uppercrustlabs.com