Delete your account and data

This page explains how to delete your WarrantyVault account and data. WarrantyVault is published on Google Play and the Apple App Store by Uppercrust Tradecom LLP.

You can delete your WarrantyVault account and all the data linked to it at any time, even if you no longer have the app installed. You don't need to give a reason.

Before you delete: Deletion is permanent and can't be undone. If you want a copy of your items, open the app and go to Profile > Export my items first.

Option 1: Delete in the app (fastest)

  1. Open the WarrantyVault app and sign in.
  2. Tap Profile in the bottom menu.
  3. Tap Delete account.
  4. Tap Delete everything to confirm.

Your account and data are deleted straight away.

Option 2: Ask us by email

If you no longer have the app installed or can't sign in:

  1. Email contact@uppercrustlabs.com with the subject "Delete my WarrantyVault account".
  2. Send it from the email address you use to sign in to WarrantyVault, so we can confirm the account is yours.
  3. We may reply to confirm your request before deleting anything.

We complete email requests within 30 days and email you when it's done.

Delete only some data

You can keep your account and remove specific information:

  • A single item and its bill and photos – open the item and tap the delete (bin) icon.
  • A photo on an item – open the item, tap edit, and remove the photo.
  • Sample items – tap the close (X) button on the sample items banner on the Home screen.

What gets deleted

  • Account and email address – deleted immediately.
  • All items and their details – deleted immediately.
  • Bills, PDFs, product and warranty card photos – deleted immediately.
  • Settings and reminder preferences – deleted immediately.
  • Encrypted backups – removed automatically within 30 days.
  • Sign-in, security and crash logs – removed automatically within 90 days.

What we may keep

  • Subscription and payment records – these are held by Google Play / Apple and our subscription service (RevenueCat) for as long as tax and accounting law requires. They don't include your bills or items.
  • Anything you shared yourself – copies you sent to other people or apps, such as a claim PDF sent on WhatsApp, are outside our control.

Subscriptions

Deleting your account does not cancel a WarrantyVault Pro subscription. Cancel it first in your Google Play > Payments & subscriptions > Subscriptions settings (or your Apple ID subscription settings on iPhone).

Questions

Grievance Officer: Rashmi Chatterjee
Uppercrust Tradecom LLP, MG-108, Siddhatown Madhyamgram, Near APC College, Sodepur Barasat Road, PO: Jugberia, PS: New Barrackpore, District: North 24 Parganas, West Bengal 700110, India
Email: contact@uppercrustlabs.com

See also our Privacy policy, Data retention policy and Terms of use.