Terms of service

These Terms of Service ("Terms") are an agreement between you and Uppercrust Tradecom LLP ("we", "our", "us"), the publisher of the PulseOS mobile app and related services (the "Service"). By downloading, accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service. How we handle your data is explained in our Privacy policy.

1. Medical disclaimer

PulseOS is NOT a medical device and does NOT provide medical advice.

The metrics, AI insights, stress scores, sleep analytics and recovery recommendations in PulseOS are for general information, fitness and wellness purposes only. They are not intended to diagnose, treat, cure or prevent any disease or medical condition, and they may not be accurate in every situation.

Always consult a qualified doctor or healthcare provider before changing your exercise routine, sleep habits or medical care, or if you have questions about a medical condition. Never ignore professional medical advice, or delay seeking it, because of something you saw in PulseOS. If you think you may have a medical emergency, contact your doctor or local emergency services immediately.

2. Eligibility and your account

  • You must be at least 18 years old to create an account and use PulseOS.
  • You agree to provide accurate, current and complete information and to keep your sign-in details secure.
  • You are responsible for all activity that happens under your account. Tell us straight away if you think someone else has accessed it.

3. Acceptable use

You agree not to:

  • Reverse engineer, decompile, disassemble or attempt to extract the source code or AI models of PulseOS.
  • Use the Service for any unlawful purpose or in breach of any applicable law or regulation.
  • Interfere with, disrupt or overload the servers, networks or security features of the Service.
  • Scrape, harvest or collect data about other users without permission.
  • Copy, resell or commercially exploit the Service.

4. Subscriptions, billing and refunds

  • Some features of PulseOS require a paid subscription. The price and billing period are shown in the app, in your local currency, before you buy.
  • Payments are processed by Google Play and are subject to Google Play's terms. We never see your card or bank details.
  • Subscriptions renew automatically unless you cancel at least 24 hours before the end of the current billing period. You can cancel at any time in Google Play > Payments & subscriptions > Subscriptions.
  • Deleting the app or your account does not cancel a subscription. Please cancel it in Google Play first.
  • Refunds are handled under Google Play's refund policies, unless applicable consumer law requires otherwise.

5. Your content and data

You keep ownership of the health and profile data you add to PulseOS. You allow us to store and process it only to provide the Service to you, as described in our Privacy policy.

6. Intellectual property

All software, algorithms, AI models, trademarks, logos, designs and content in PulseOS belong to Uppercrust Tradecom LLP or its licensors. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for your own non-commercial purposes.

7. Availability and accuracy

The Service is provided "as is" and "as available". To the extent the law allows, we do not promise that it will always be available, uninterrupted or error-free, or that the readings and insights it shows will be accurate. Data from wearables and Health Connect depends on those devices and services.

8. Limitation of liability

To the maximum extent permitted by law, Uppercrust Tradecom LLP and its partners, officers and affiliates are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, profits or physical injury, arising from your use of, or inability to use, the Service. Our total liability for any claim is limited to the amount you paid us for the Service in the 12 months before the claim. Nothing in these Terms limits rights you have under consumer protection law that cannot be excluded.

9. Ending your use

You can stop using PulseOS and delete your account at any time. See Delete your account and data. We may suspend or end your access, with or without notice, if you break these Terms or harm the Service or other users. If we stop offering the Service, we will give reasonable notice where we can.

10. Changes to these Terms

We may update these Terms. If we make important changes, we will tell you in the app or by email before they take effect. If you keep using the Service after that, you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of India, without regard to conflict-of-law rules. The courts at Kolkata, West Bengal, India have jurisdiction, without affecting any right you have to bring a claim in your local consumer forum.

12. Contact

For complaints about the Service or these Terms, contact our Grievance Officer, Rashmi Chatterjee.

Uppercrust Tradecom LLP
MG-108, Siddhatown Madhyamgram, Near APC College, Sodepur Barasat Road, PO: Jugberia, PS: New Barrackpore, District: North 24 Parganas, West Bengal 700110, India
Email: contact@uppercrustlabs.com