Delete your account and data

This page explains how to delete your PulseOS account and data. PulseOS is published on Google Play by Uppercrust Tradecom LLP.

You can delete your account and all associated personal and health data at any time, either inside the app or by email, even if you no longer have the app installed. You don't need to give a reason.

Before you delete: Deletion is permanent and can't be undone. Deleting your account does not cancel a subscription. Cancel it first in Google Play > Payments & subscriptions > Subscriptions.

Option A: Delete inside the PulseOS app (instant)

  1. Open the PulseOS app on your device and sign in.
  2. Go to Profile / Settings > Account & Privacy.
  3. Tap Delete Account & All Data.
  4. Confirm your identity and tap Permanently Delete.

Your account and data are deleted straight away.

Option B: Request deletion by email (no app needed)

  1. Email contact@uppercrustlabs.com from the email address registered to your PulseOS account, with the subject Data Deletion Request - PulseOS.
  2. We will reply to confirm that the account belongs to you.
  3. We process your request within 7 business days and email you when it is done.

Delete only some of your data

You can keep your account and remove specific information:

  • Individual health records (such as sleep or stress logs): go to Settings > Manage Health Data in the app and clear the records you want removed.
  • Health Connect access: remove PulseOS's permissions in the Health Connect app or your phone's settings at any time. PulseOS stops receiving new data straight away.

What gets deleted

  • Account credentials and email address
  • Profile details (name, age, sex, height and weight)
  • Activity logs, heart rate, HRV and stress metrics
  • Sleep records
  • AI-generated wellness insights and summaries
  • Synced third-party and Health Connect data, and connection tokens

These are erased from our active servers as soon as your request is verified, and purged from encrypted backups within 30 days.

What we may keep, and for how long

  • Billing and transaction records: minimal, non-health purchase records may be kept for up to 7 years where tax and accounting law requires. They are kept separately and contain no health data.
  • Crash logs: technical crash reports that are not linked to your health data are deleted or anonymised within 90 days.

Full details are in our Data retention policy and Privacy policy.

Questions

Grievance Officer: Rashmi Chatterjee
Uppercrust Tradecom LLP, MG-108, Siddhatown Madhyamgram, Near APC College, Sodepur Barasat Road, PO: Jugberia, PS: New Barrackpore, District: North 24 Parganas, West Bengal 700110, India
Email: contact@uppercrustlabs.com