Data retention policy

This policy explains how long PulseOS, published by Uppercrust Tradecom LLP, keeps each type of data. We keep your data only for as long as necessary to provide the app, fulfil the purposes in our Privacy policy, and comply with the law.

1. Account and profile details

  • How long: while your account is active.
  • Why: to keep your account and personalised baselines working.
  • Afterwards: permanently deleted when you delete your account.

2. Health, activity, stress and sleep data (including Health Connect data)

  • How long: while your account is active, unless you delete specific records sooner.
  • Why: to show long-term trends, historical comparisons and AI recovery baselines.
  • Afterwards: permanently deleted when you delete the records or your account. If you remove PulseOS's Health Connect permissions, we stop receiving new data straight away.

3. AI insights and daily summaries

  • How long: while your account is active.
  • Why: shown on your wellness timeline.
  • Afterwards: permanently deleted when you delete your account. Our AI processing provider does not keep your data after generating a summary, apart from short-term safety logs where its terms require them.

4. Crash logs and technical diagnostics

  • How long: up to 90 days.
  • Why: to fix bugs and monitor stability.
  • Afterwards: automatically deleted or anonymised.

5. Encrypted backups

  • How long: up to 30 days after deletion.
  • Why: disaster recovery.
  • Afterwards: backups are overwritten automatically, so deleted data disappears from them within 30 days.

6. Billing and transaction records

  • How long: up to 7 years, where tax and accounting law requires it.
  • Why: legal and financial record-keeping.
  • Afterwards: deleted. These records are kept separately from your health data and do not contain any health information. Payment records held by Google Play follow Google's own policies.

7. Inactive accounts

If an account is completely inactive for 24 consecutive months, we will email you at least 30 days before permanently deleting or anonymising its stored health records.

8. Deleting your data sooner

You don't have to wait for these periods to end. You can delete your account and data at any time. See Delete your account and data.

9. Contact

Questions about how long we keep your data can be sent to our Grievance Officer:

Grievance Officer: Rashmi Chatterjee
Uppercrust Tradecom LLP, MG-108, Siddhatown Madhyamgram, Near APC College, Sodepur Barasat Road, PO: Jugberia, PS: New Barrackpore, District: North 24 Parganas, West Bengal 700110, India
Email: contact@uppercrustlabs.com